Request delivery or order assistance

Before you begin#

Use this guide for an existing order, shipment discrepancy or missing delivery information. Keep the actual order/shipment reference and relevant evidence. Do not publish order files or personal details in article feedback.

Prepare useful evidence#

• Order and affected line references, shipment reference if available, and current contact details.
• What was expected, what was received or observed, and when it happened with time zone.
• Relevant document revisions or permitted photographs, with unrelated customer information removed.

Use the existing Support Center#

Open Support Center and choose the applicable need. Submit through its actual case path when available, or use a verified contact channel shown there. Retain the genuine case reference and use the existing case-access process for follow-up. A case reference does not confirm warranty coverage, a claim decision or engineering acceptance.

Open Support Center

Keep the issue traceable#

Continue the existing conversation rather than assuming a new public feedback entry reaches an incident owner. Follow the actual order terms and Aurona response; this guide establishes no return, refund, response-time or replacement promise.